SHIPPING POLICY

At Home Fresh, we strive to deliver your orders safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

• Standard delivery generally takes 3–7 business days, depending on your location.
• Delivery to remote locations may require additional time.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping may be offered on selected products or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS (where applicable).

Delivery Delays

Delivery may occasionally be delayed due to:

• Weather conditions
• Natural disasters
• Courier service disruptions
• Government restrictions
• Incorrect delivery address provided by the customer

Incorrect Address

Customers are responsible for providing accurate shipping information. Home Fresh is not responsible for delays caused by incorrect or incomplete addresses.

Damaged Package

If your package appears damaged upon delivery, please:

• Take photographs & video before opening.
• Contact us within 24 hours of delivery.